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Avoca AI

Avoca AI’s technology ensures call centers respond promptly and consistently via AI voice agents—vital for home service providers to avoid lost revenue from missed calls. Avoca also analyzes CSR calls, coaching them into top performers to capture leads and provide seamless customer experiences.

What We Do

Avoca is a cutting-edge AI customer service representative (CSR) platform designed specifically for the home services industry. Operating 24/7, Avoca ensures that businesses never miss a lead or opportunity by providing instant call handling, job booking, and rescheduling based on technician availability. Seamlessly integrated with popular tools like ServiceTitan, Avoca not only enhances customer engagement but also drives revenue growth—customers have reported up to a 90% booking rate for after-hours calls. With features such as automated call grading, outbound follow-ups, and personalized service integration, Avoca empowers companies to improve their operational efficiency. In testimonials, clients noted significant increases in booking rates and customer satisfaction, achieving an average of 12% growth in bookings within three months. Avoca helps businesses extend service hours without the need for additional staffing, showcasing a commitment to innovation and customer experience in the home services sector. With an emphasis on effortless setup and real-time analytics, Avoca stands as a trusted partner for service leaders seeking to elevate their CSR capabilities.

Features

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Key Features

  1. 24/7 AI-Powered Call Handling
Avoca AI’s voice responder answers calls after hours or when CSRs are overwhelmed, ensuring customer satisfaction and never missing a call.

2. Enhanced CSR Performance Coaching
Avoca AI’s platform reviews calls, highlights key segments, and provides actionable insights to help coach CSRs into top performers.

3. AI-Driven Call Center Optimization
Leverage Avoca AI across your call center to streamline customer interactions, boost efficiency, and enhance overall business performance.


Testimonials

  • John Crouch image

    John Crouch
    VP-Office Operations

    Before Avoca, we faced inconsistency in overnight emergency responses due to outsourcing and staffing challenges. Since implementing Avoca, we’ve seen measurable improvements in efficiency, cost savings, and customer satisfaction. In most cases, our customers don’t even realize they’re interacting with an AI bot which speaks volumes about the quality of the experience.
  • Ben Snyder image

    Ben Snyder
    Vice President of Business Development

    Since implementing Avoca AI to help manage our overflow and after-hours calls, I’ve been very pleased with the results. The bot handles customer interactions effectively, ensuring that no calls slips through the cracks, even when our team is off the clock. The reporting interface is intuitive and makes it easy for our reps to follow up and take action quickly. Overall, I’m happy with how our Ai Agent "Sarah" has been performing. She’s become a reliable extension of our team.
  • Courtney Carace image

    Courtney Carace
    COO

    At Pest-End, we’ve integrated Avoca into our operations to increase availability, streamline call handling, and ultimately improve the customer experience—especially during peak times and after business hours.
  • Jeff King image

    Jeff King
    President

    Avoca operates just like we designed it. It supports every workflow, reduces friction, and complements our internal team. It has become an Indispensable part of our daily operations and made us agile, responsive, and ahead of the curve
  • James Haidacher image

    James Haidacher
    Vice President

    Since we started using Avoca, our assistance has been able to capture 99% of the afterhour prospects and book these prospects into sales appointments. I've estimated that we've increased our sales by $1500 - $2000 per week in our peak season by capturing these prospects.

FAQ

Avoca ensures no missed calls by enabling prompt, consistent responses that are programmable to fit your business. It also analyzes your current CSR interactions, providing a dashboard that summarizes every call / provides actionable coaching to transform your team into top performers.

Yes, Avoca integrates seamlessly with FieldRoutes, ensuring easy adoption without disrupting your current workflows.
Our clients see measurable improvements in booking rates within the first 30 days, with ongoing enhancements through AI-driven insights and CSR training.