# Applause
> Turn great service into automatic business growth

Canonical page: https://marketplace.fieldroutes.com/partners/applause-hq
Marketplace: FieldRoutes - Marketplace
Last updated: 2026-08-17
Logo: https://assets.partnerfleet.app/ix6uf506pf52a4s2fuah1dc3qz02

## At a glance
- FieldRoutes Partner Type : [FieldRoutes HR Solutions](https://marketplace.fieldroutes.com/t/partner-types/hr), [FieldRoutes Marketing Solutions](https://marketplace.fieldroutes.com/t/partner-types/marketing-solutions)
- Filters: Integration
- Badge: Integration
- Website: [applausehq.com](https://applausehq.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://marketplace.fieldroutes.com/partners/applause-hq

## About
Applause is the leading employee engagement platform built specifically for home service businesses. Our software helps companies motivate technicians and provide outstanding customer experiences, so you can have higher customer satisfaction, better retention, and even more 5-star reviews.By collecting real-time feedback, measuring technician performance, automating earned incentives, and streamlining communications into a single platform, Applause helps your business improve service quality and grow faster, all while drastically reducing overhead.

## Features
- **Grow Reviews** — Effortlessly collect reviews and improve your online reputation. Incentivize employees to get more reviews through automated bonuses.
- **Increase Customer Satisfaction** — Increase customer retention by measuring, analyzing, and improving NPS. Rank your team's individual scores and reward high performers.
- **Automate incentives and bonuses** — Trigger performance-based bonuses automatically, turning payouts into frequent, motivating milestones.
- **Improve Employee Engagement** — Supercharge employee motivation by distributing incentives in real-time. When great service is rewarded immediately, employee performance elevates to a new level.
- **Earn Digital Tips** — Improve customer service by enabling digital tips. Pre-screen customers so only the most satisfied can leave a tip. Show employees that good service pays, and let them cash out in real-time.

## Screenshots
- [Applause Overview (video)](https://www.youtube.com/watch?v=epqiGKiqCCY)

## Testimonials
- "We're not waiting until the end of the month anymore. Supervisors are more proactive, technicians are more accountable, and the coaching and monitoring has improved across the board." — Marciano Casarez, Branch Manager, Fast Action Pest Control
- "Applause has unified how we see performance across locations. The visibility into NPS and reviews has made it easier for our owners to coach teams, celebrate wins, and deliver the consistent customer experience our brand is known for." — Chris Brown, Vice President of Operations, Mosquito and Pest Authority
- "We’ve seen an increase in effort and service level with our team, because they know if they put on their customer service face and have a great customer interaction, there’s an opportunity to make more money." — Josh Farah, COO, Ridd Pest Control

## Resources
- [The Ultimate Guide To Retaining Technicians in Home Services in 2025](https://applausehq.com/ultimate-guide-to-retaining-technicians?utm_source=organic-partner-referral&utm_medium=organic-referral&utm_campaign=fieldroutes)
- [How to Get Real 5-Star Reviews for Your Home Services Business](https://applausehq.com/how-to-get-real-five-star-reviews?utm_source=organic-partner-referral&utm_medium=organic-referral&utm_campaign=fieldroutes)
- [2026 State of Home Services Benchmark Report](https://www.applausehq.com/research-reports/2026-state-of-home-services-benchmark-repo[…]e=partner&utm_campaign=fieldroutes-partner-newsetter-202602)

## FAQs
### How is Applause different from other online review tools?
Like other review management tools, we help solicit, respond to, and manage online reviews. Then, we layer in incentives, leaderboards and recognition for your employees so that they are more motivated to get reviews. For example, you can assign a small incentive for each 5-star review, and your employees are automatically awarded the bonus as soon as one of their customers posts the review online. Review matching, incentive payout, and leaderboard updates are all done automatically in our software.

### How is Applause different from other NPS & customer feedback tools?
We use text-based NPS surveys that are programmatically sent at optimal times to generate the highest response rates possible. Many of our customers get 30%+ NPS response rates, which is 2-3x better than their current system.Then, we layer in incentives, leaderboards and recognition to motivate your employees to provide exceptional service – which leads to higher Net Promoter Scores. For example, you can assign a small incentive for each NPS score of 10, and your employees are automatically awarded the bonus as soon as one of their customers completes their NPS survey. Matching scores to employees, paying the incentive, and updating leaderboards all happens automatically in our software.

### How is Applause different from other employee recognition programs?
Most recognition software is built for employees that work at a desk all day. Ours is built from a mobile-first perspective so employees in the field can use it throughout their day. Also, most recognition tools are based around gift cards and other non-cash awards. We’ve found that service employees are far more motivated by extra money than by gift cards. So we focus on monetary incentives, spot bonuses, and the like; making it easy for managers to award an employee that went above and beyond, worked an extra shift, outperformed their goals, etc.

### Can all my employees use Applause?
Absolutely. Our recognition & bonus tools can be used by all employees, in any role. Most of our customers use our online review, NPS, and tipping features for employees that are in customer facing roles.

### Do I have to use the customer tipping feature?
No, all our products & features are optional. Tipping works great for some companies, and isn’t the right fit for others. We’ll help you decide which features and experiences are right for your customer base, and walk you through the positive impact they have on your employees.