Supercharge your team's performance
Finally, employee engagement software that works. With Applause, your employees act like owners and win more lifelong customers.
What We Do
Applause is the leading employee engagement platform built specifically for home service businesses. Our software helps companies motivate technicians and provide outstanding customer experiences, so you can have higher customer satisfaction, better retention, and even more 5-star reviews.
By collecting real-time feedback, measuring technician performance, automating earned incentives, and streamlining communications into a single platform, Applause helps your business improve service quality and grow faster, all while drastically reducing overhead.
Features
Grow Reviews
Effortlessly collect reviews and improve your online reputation. Incentivize employees to get more reviews through automated bonuses.
Increase Customer Satisfaction
Increase customer retention by measuring, analyzing, and improving NPS. Rank your team's individual scores and reward high performers.
Automate incentives and bonuses
Trigger performance-based bonuses automatically, turning payouts into frequent, motivating milestones.
Improve Employee Engagement
Supercharge employee motivation by distributing incentives in real-time. When great service is rewarded immediately, employee performance elevates to a new level.
Earn Digital Tips
Improve customer service by enabling digital tips. Pre-screen customers so only the most satisfied can leave a tip. Show employees that good service pays, and let them cash out in real-time.
Media
Testimonials
Resources
FAQ
Like other review management tools, we help solicit, respond to, and manage online reviews. Then, we layer in incentives, leaderboards and recognition for your employees so that they are more motivated to get reviews. For example, you can assign a small incentive for each 5-star review, and your employees are automatically awarded the bonus as soon as one of their customers posts the review online. Review matching, incentive payout, and leaderboard updates are all done automatically in our software.
We use text-based NPS surveys that are programmatically sent at optimal times to generate the highest response rates possible. Many of our customers get 30%+ NPS response rates, which is 2-3x better than their current system.
Then, we layer in incentives, leaderboards and recognition to motivate your employees to provide exceptional service – which leads to higher Net Promoter Scores. For example, you can assign a small incentive for each NPS score of 10, and your employees are automatically awarded the bonus as soon as one of their customers completes their NPS survey. Matching scores to employees, paying the incentive, and updating leaderboards all happens automatically in our software.
Most recognition software is built for employees that work at a desk all day. Ours is built from a mobile-first perspective so employees in the field can use it throughout their day.
Also, most recognition tools are based around gift cards and other non-cash awards. We’ve found that service employees are far more motivated by extra money than by gift cards. So we focus on monetary incentives, spot bonuses, and the like; making it easy for managers to award an employee that went above and beyond, worked an extra shift, outperformed their goals, etc.
Absolutely. Our recognition & bonus tools can be used by all employees, in any role. Most of our customers use our online review, NPS, and tipping features for employees that are in customer facing roles.
No, all our products & features are optional. Tipping works great for some companies, and isn’t the right fit for others. We’ll help you decide which features and experiences are right for your customer base, and walk you through the positive impact they have on your employees.
